Scale2Save was a six-year program (2016-2022) to establish the viability of low-balance savings accounts and use of customer-centric approaches to address barriers faced in access, usage, and affordability of savings services.

MSA conducted a formative mid-term evaluation of Scale2Save to assess its processes and progress and discover what was working well to inform the performance of the program as it transitioned to the implementation phase. This included a thorough review of the program theory of change, and in-depth discussions with program staff, implementing partner FSPs, as well as FSP customers.